Privacy Policy

Transparency • Security • Your rights

We take your privacy seriously and this privacy statement explains how myshop (collectively, “we,” “us,” or “our”) collects, uses, shares, and processes your information.

Collection and Use of Personal Data

Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data linked to information that can identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so it can no longer enable identification.

Promoting Safety and Security

We follow principles of legality, legitimacy, and transparency, process the least data within a limited scope of purpose, and use technical and administrative measures to protect data. We may verify accounts, monitor fraud, and investigate suspicious or potentially illegal activity based on our legitimate interest in safety and security.

What Personal Data We Collect

ⅰ. Data you provide

We collect the personal data you provide when you use our products and services or interact with us, such as when you create an account, contact us, participate in an online survey, use our online help or online chat tool. If you make a purchase, we collect personal data in connection with the purchase, including payment data (credit/debit card number and other card information), account/authentication information, and billing, shipping, and contact details.

ⅱ. Data about use of our services and products

When you visit our websites, we may collect data about device type, device identifiers, IP address, operating system, browser type, usage and diagnostic information, and location information from or about the devices you use. Where available, services may use GPS, IP address, and other technologies to determine approximate location to improve our products and services.

How We Use Your Personal Data

Generally, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer targeted advertisements and services, and to protect us and our customers.

ⅰ. Providing, improving, and developing: data analysis, research, audits, business continuity, and administering contests/promotions.

Communicating with You

Subject to your prior express consent, we may send marketing communications, communicate about your account/transactions, and inform you about policies and terms. You may opt out by contacting us. We may also process and respond to your requests.

NOTE: Where consent is required, you may withdraw your consent by contacting us.

Definition of Cookies: Cookies are small pieces of text used to store information on web browsers. We also use similar technologies (identifiers, device/browser storage, and software) and refer to all of these as “cookies”.

Use of Cookies: We use cookies to provide, protect, and improve our products and services—personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. Specific cookies may vary depending on the websites and services you use.

Disclosure of Personal Data

We may make certain personal data available to strategic partners who work with us to provide our products and services or help us market to customers. Personal data will only be shared to provide or improve our products, services, and advertising, and will not be shared with third parties for their own marketing without your prior express consent.

Data Disclosure / Storage / Transfer

ⅰ. Fulfilment of legal obligations: We may process personal data to comply with legal obligations in jurisdictions where we operate, including EEA/GDPR where applicable.

ⅱ. Business operations: In the event of a merger, reorganization, acquisition, joint venture, or sale, we may transfer personal data to relevant third parties involved in the transaction.

ⅲ. Legal compliance & security: We may disclose personal data when required by law, legal process, litigation, or governmental requests, or to protect rights, enforce terms, investigate fraud, or protect operations/users.

Children

Our products and services are intended for adults. We do not knowingly collect data from children under 16. If we learn we have collected personal data from a child under 16 without consent, we will delete it as soon as possible. Please contact us if you believe a child has provided personal data.

Your Rights

You have the right to access, correct, or delete your personal data, and to restrict or object to processing. You may request your personal data in a structured and standard format and lodge a complaint with a competent data protection authority.

To protect privacy and security, we may request verification. We will respond within a reasonable timeframe, and in any event in less than 30 days.

Third-Party Websites and Services

We may link to third-party websites, products, or services. We are not responsible for the privacy practices of third parties or the content of their services. This Privacy Statement applies solely to data collected by us. Please review third-party privacy policies before using their services.

Data Security, Integrity, and Retention

We use reasonable technical, administrative, and physical security measures designed to safeguard your data and help prevent unauthorized access. We retain personal data as long as necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

Changes to this Privacy Statement

We may periodically change this Privacy Statement to reflect new technologies, industry practices, and regulatory requirements. Continued use after the effective date means you accept the revised statement. If you do not agree, please refrain from using our services and contact us to close any account you created.

If you have any questions regarding this Privacy Statement or its implementation, you can reach us at:

support@myshop.com

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.